Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We check our products before send them to you. We accept a return ONLY THE DEFECTIVE, DAMAGED OR WRONG ITEM. We DON'T accept a return if THE PRODUCT DOESN'T FIT YOU. So please check the size carefully from our size chart or if you are not certain which size to choose, please contact our admin by the contact information provided in the "Contact Information" section before you make an order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bhusanakan_official@hotmail.com. Please note that returns will need to be sent to the following address: Bhusanakan Swimwear 88/118 Laddarom Chaiyapruek-Changwattana, Klongpraudom, Pakkred, Nonthaburi 11120, Thailand

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bhusanakan_official@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Video clip or photos when you unpack the package maybe needed.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bhusanakan_official@hotmail.com.